BASON Computer, Inc
Welcome to Bason's online customer service center!!
Customer Service

Place an Order
Here is how to place an order for items in our store:
  1. Browse the available products and make your selection by checking the box next to the item and filling in the quantity.
  2. Add items your selected to your order using the button labeled add items to order.
  3. Complete your order and check out using the button labeled check out now.
If you have customer service questions or want to check the status of your order, please send mail to webmaster@basoncomputer.com
Delivery
We provide flexible delivery schedules. The shipping charge is based on the item ordered and your shipping location.

We provide Next Day Air service which means that the package will be received on the next business day. For example: a package that was shipped out on Friday, customer will receive it on Monday.


Technical Support
External Firewire Hard Drive Installation

USB Installation for Win 2000 & XP

USB Installation for Win 98 & ME


Payment Security
We accept the following methods of payment:

MONEY ORDER, CHECK, PAYPAL and BIDPAY

credit

For International orders, we require the American Express Card or wire transfer

If you use a browser that supports secure connections, your order will be handled using our VeriSign secure payment system that protects your credit card information while in transit over the Internet.

To view the security certificate for this site, please follow this link and then use your browser to view the security information for the page (Netscape users can simply click on the lock on the lower left hand corner of the browser window.)


Return Shipping Instruction
Packaging:
  • External Drive/Library - return the item and all accessories included with original purchase (cable, key, terminator, power cord, power supply, etc.)
  • Bare drives - return drive only.  Do not include any partsn not purchased from Bason
  • Bason is not liable for any items received other than the item to be returned.
  • The bare hard drive must be returned inside an ANTI-STATIC bag, packed in a box with foam surrounding the drive. Use the original box to ship the external drives. Multiple drives must have separators to prevent the drives from touching. Failure to meet these packaging requirements may result with a Voided Warranty.
  • Bason-approved packaging may be purchased from Bason at a minimal cost.

Packing Slip:

  • Include a packing slip with the drive. This should include your name, address, daytime telephone number, our RMA#, model number(s), and serial number(s).
  • Please ship all returns to: Bason Computer 4251 E. Brickell St., Ontario, CA 91761

Method of Shipment:

Please ship your return drive via a traceable company which can provide you with a proof of delivery if necessary (i.e. Airborne Express, DHL, Fedex, or UPS)

Technical Support Payment & Delivery Secure Warranty & RMA Request
We provide quality technical support through telephone or email, and more. We promise fast delivery, major credit payment & security of your personal information
Privacy Policy
We provide product warranty and customer care by simply mail us a RMA Request Form
Check RMA status
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