BASON Computer, Inc
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VIP Warranty Policy

VIP Warranty Policy
  1. RMA request can be obtained only via online. No verbal RMA will be issued.
  2. A RMA# will be issued within 24 hours via email. (Normally 4 business days.)
  3. The replacement will be shipped within 2 business days after receiving the defective item.
  4. The item automatically carries 1 year warranty regardless what is stated in the invoice.
  5. The rest of policy is the same as our regular warranty policy.
  6. All returns must follow our Return Shipping Instructions.

Return Shipping Instruction
Packaging:
  • External Drive/Library - return the item and all accessories included with original purchase (cable, key, terminator, power cord, power supply, etc.)
  • Bare drives - return drive only.  Do not include any partsn not purchased from Bason
  • Bason is not liable for any items received other than the item to be returned.
  • The bare hard drive must be returned inside an ANTI-STATIC bag, packed in a box with foam surrounding the drive. Use the original box to ship the external drives. Multiple drives must have separators to prevent the drives from touching. Failure to meet these packaging requirements may result with a Voided Warranty.
  • Bason-approved packaging may be purchased from Bason at a minimal cost.

Packing Slip:

  • Include a packing slip with the drive. This should include your name, address, daytime telephone number, our RMA#, model number(s), and serial number(s).
  • Please ship all returns to: Bason Computer 4251 E. Brickell St., Ontario, CA 91761

Method of Shipment:

Please ship your return drive via a traceable company which can provide you with a proof of delivery if necessary (i.e. Airborne Express, DHL, Fedex, or UPS)

Technical Support Payment & Delivery Secure Warranty & RMA Request
We provide quality technical support through telephone or email, and more. We promise fast delivery, major credit payment & security of your personal information
Privacy Policy
We provide product warranty and customer care by simply mail us a RMA Request Form
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