BASON Computer, Inc
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End User RMA Policy

End User RMA Policy
  1. For end user, before a RMA# can be issued, the customer needs to obtain an approval from tech support either verbally or via email.
  2. RMA request is via online only, a RMA# will be issued within 2 business days via email.
  3. The RMA# issued is valid for 15 business days. If the returned product is not received within 15 days, the RMA# will be voided and a new RMA# is required. The customer is responsible for the freight to Bason and Bason will pay the shippign charge for the replacement.
  4. All returns require a RMA number, which must be prominently displayed on the box. Packages without a RMA# will be returned unprocessed.
  5. All warranties are VOID on visibly damaged, altered products or improperly packaged products.
  6. Products can be returned for refund within 30 days of purchase. Shipping charges are not refundable. A Restocking Fee of up to 25% could be charged.
  7. After 30 days of purchase, products can only be returned for replacement.
  8. If the product returned within 30 days, the customer wish to upgrade then the customer will pay for the difference of the drives.
  9. After 30 days, if customer insists on return products for store credit, then needs management approval. The amount of credit issued is base on current selling price of the product.
  10. Method of refund will be the same method as the original method of payment on the invoice.
  11. For replacement products, if the product is not in stock, Bason reserves the right to replace the defective product with another product of a different brand having similar technical specification.
  12. All Products carry one year warranty unless otherwise specified on the invoice.
  13. All Tape Medias have lifetime warranty from manufacturer, no warranty from Bason.
  14. All Tape Drives, both internal and external carries 30 days warranty from Bason.  We provide low cost repairs.  Please call for quote.
  15. A replacement product will carry the remainder warranty from the original invoice date.
  16. All advanced replacement transactions need to be approved by management.
  17. For end user advance replacement transactions, the customer's credit card will be charged prior to shipping. When the product is returned the credit card will be credited minus shipping charge and minus 5% processing fee. Customer must agree in advance of replacement
  18. All returns must follow our Return Shipping Instructions.

Return Shipping Instruction
  • External Drive/Library - return the item and all accessories included with original purchase (cable, key, terminator, power cord, power supply, etc.)
  • Bare drives - return drive only.  Do not include any partsn not purchased from Bason
  • Bason is not liable for any items received other than the item to be returned.
  • The bare hard drive must be returned inside an ANTI-STATIC bag, packed in a box with foam surrounding the drive. Use the original box to ship the external drives. Multiple drives must have separators to prevent the drives from touching. Failure to meet these packaging requirements may result with a Voided Warranty.
  • Bason-approved packaging may be purchased from Bason at a minimal cost.

Packing Slip:

  • Include a packing slip with the drive. This should include your name, address, daytime telephone number, our RMA#, model number(s), and serial number(s).
  • Please ship all returns to: Bason Computer 4251 E. Brickell St., Ontario, CA 91761

Method of Shipment:

Please ship your return drive via a traceable company which can provide you with a proof of delivery if necessary (i.e. Airborne Express, DHL, Fedex, or UPS)

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